Show Navigation
Winston-Salem Health Care
Go
Home / Patient Tools / FAQs

FAQs

What types of health insurance plans do you accept?

For your convenience, we file most types of insurance, including Medicare and Medicaid. For a complete list of insurance companies and accepted plans, visit our Billing and Insurance page.

What do I need to bring with me to my appointment?

Insurance card, payment and a list of current prescriptions, as well as over-the-counter medications, any films and reports of X-rays, MRIs or CT scans that you had recently, if necessary.

What are some examples of emergency medical situations?

An emergency generally involves an illness that is currently or potentially life threatening. Although this is not a complete list, here are examples of true emergency situations: chest pain, stroke symptoms, trouble breathing, sudden, severe pain, such as a headache or stomachache, head or back injuries, bleeding or vomiting that won't stop, loss of consciousness, poisoning, major burns and cuts, choking, an obviously crooked extremity after a fall or accident. Individuals experiencing any of these conditions should go to the nearest emergency room or call 911.

What are advance directives?

Novant Medical Group practices support a patient's rights to make decisions about their medical care and treatment, especially in situations where they cannot make their wishes known. We have information available about advance directives, living wills and durable power of attorney. Ask our receptionist for copies of these important documents.

What should I do in the event of an emergency?

If you feel the nature of the illness or injury is life-threatening, you should seek medical attention immediately by calling 911. For other emergencies call 718-1500, identify your call as an emergency and be prepared to explain the situation. During business hours, your call is routed to your primary care physician. After hours, on weekends and holidays, your call is routed to our triage service. The patient receives advice to stabilize the condition or receive direction to contact your primary care physician during regular business hours, come to WSHC's Convenient Care Clinic or proceed to an emergency department.

What is the Convenient Care Clinic?

When you need help in a hurry, the Convenient Care Clinic is ready. When you are sick and need to see a doctor during regular office hours first call the office of your regular Novant Health Winston-Salem Health Care physician. Our physicians have opened their schedules to have openings each day to see patients with immediate needs. If available appointments with your physician have been filled, you may come to the Convenient Care Clinic at a time that best meets your needs.

What other services do you offer?

At Novant Health Winston-Salem Health Care, hundreds of healthcare professionals including physicians, mid-level providers, radiologists, pathologists, clerical and support staff work with patients behind the scenes to provide our patients and their families with the care and services they deserve. In addition, Novant Health Winston-Salem Health Care offers a full service pharmacy adjacent to our main building, x-ray services, a full-service laboratory, an ATM machine and wireless internet.

How do I access the Shuttle Service?

Located at the rear of the main parking area is a phone and parking area for those that wish to use our shuttle service. Just pick up the phone and a central receptionist responds and immediately sends the shuttle to pick you up and take you where you need to go on the WSHC premises.

Will my primary care physician care for me if I am in the hospital?

Our providers work with the Inpatient Physicians of Forsyth (IPOF), a team of very qualified hospital specialists at Forsyth Medical Center. IPOF is a multi-specialty team of physicians who admits and cares for our patients during their hospital stay. Our providers are in communication with the inpatient physicians regarding treatment plans and questions regarding care and discharge. We have complete trust and confidence in the expertise and ability of these physicians to offer responsive, quality care to our patients throughout their hospital visit.

Why is having a primary care physician so important?

Choosing a primary care doctor is a great way to maintain exceptional health throughout the course of your life. In addition to treating acute illnesses, your primary care physician can partner with you to meet your long-term health goals and needs. Over time, this relationship can translate into continued health and enhanced quality of life.

In order to see a specialist, do I need a referral from my primary care physician?

To determine whether you need a referral from us before seeing a medical specialist, the terms of your insurance plan. Often, this information is listed on the insurance card or can be obtained by calling the insurance company. Our medical providers can refer you to a specialist if your health situation requires it or if your health insurance company requires a referral prior to visiting a specialist.

How do I have my medical records sent to another practice?

To release records to a specialist or another practice, we need your written permission. We have forms in the office available for that purpose. The process of transferring records requires approximately two weeks for completion.

Request appointment
Call for an appointment 336-718-1000

Locations

Hours

WSHC Internal Medicine
Monday to Friday
8 a.m. to 5 p.m.


WSHC Convenient Care
Monday to Friday
8 a.m. to 7:30 p.m.
Saturday
9 a.m. to 3:30 p.m.
Sunday
noon to 4:30 p.m.


WSHC Psychiatry
Monday to Friday
8 a.m. to 5 p.m.


WSHC Dermatology
Monday to Thursday
8 a.m. to 5 p.m.
Friday
8 a.m. to 2 p.m.